🔒 Privacy Policy 

This Privacy Policy describes how CNFANS QUEST (CNFANS QUEST, “we,” “us,” or “our”), located at https://cnfans.quest, collects, uses, and discloses your personal information when you use our reverse purchasing agent services, website, and related applications (collectively, the “Service”).

1. Information We Collect

As a reverse purchasing agent, we collect information necessary to process your orders and provide our services.

1.1 Information You Provide Directly to Us

  • Contact and Account Information: When you register, place an order, or contact us, we collect your name, email address, phone number, and delivery address(es).

  • Transaction Information: Details regarding the products you wish to purchase (product links, specifications), payment information (though we do not store full credit card details, which are processed by third-party payment gateways), and order history.

  • Communications: Information you provide when you communicate with us via email, chat, or customer support.

1.2 Information We Collect Automatically

  • Usage Data: Information about how you access and use the Service, such as your IP address, browser type, operating system, pages viewed, time spent on the site, and referring URLs.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Service and hold certain information, helping us to improve functionality and your user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To process your reverse purchasing orders, source products, arrange payments to Chinese sellers, and manage the purchasing and logistics process.

  • Communication: To send you service announcements, updates, security alerts, and support and administrative messages.

  • Fulfillment and Logistics: To fulfill your orders, including sharing necessary shipping information (name, address, phone number) with logistics providers and customs agents.

  • Improvement: To monitor and analyze usage and trends to improve and enhance our Service’s functionality and user experience.

  • Security and Compliance: To detect, prevent, and address fraudulent or illegal activity and to comply with legal obligations.

3. Disclosure of Your Information

We may share your personal information in the following circumstances:

  • Service Providers: We share necessary information with third-party vendors, such as payment processors, shipping companies (e.g., DHL, FedEx), and logistics partners, to perform services on our behalf.

  • Sellers and Marketplaces: To facilitate the purchase of your requested products, we must share transaction details (but generally not your personal contact information directly) with the Chinese sellers or marketplaces.

  • Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee its absolute security.

5. International Data Transfers

As our Service connects global consumers with products in China, your personal information will be processed and stored in locations outside of your country of residence, including in China. By using our Service, you understand and consent to the transfer of your information to these locations.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, subject to certain exceptions.

  • Object to or restrict the processing of your personal information.

To exercise these rights, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and will be posted on the website. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CNFANS QUEST Email: [email protected] Website: https://cnfans.quest